Frequently Asked Questions
Why borrow from Cash Canada?
We understand you want to get access to cash fast, without having to necessarily speak to somebody. With Cash Canada you can apply online, get approved and get funds sent to you by e-Transfer without having to speak to anybody. Click here to apply for a loan in less than 30 seconds!
Do you perform a credit check to approve my application?
We do not check your credit in order to approve your loan application. This is why we ask for specific documents. The fewer times a lender checks your credit, the better it is for your credit score.
Is my information secure?
Cash Canada's software is built on Salesforce, the world's largest software platform. We also transfer data using SSL encryption that protects your information. We do not share or re-sell your information to anybody.
I filled out the application form. Why do you require more information?
Some applications require a bit more information than others to get approved. For all applications we require your most recent pay stub, photo ID and proof of address.
When do I have to repay my payday loan?
Your loan is automatically due in full on your next payday. We are unable to rollover loans to subsequent paydays.
How do I pay back my payday loan?
Making your loan payment is easy. We can withdraw the payment from your bank account via pre-authorized debit, or you can send an e-Transfer to us. If you plan to borrow again the same day, it's best to pay via e-Transfer to speed up the reborrowing process.
Can I borrow again?
Existing customers in good standing are eligible to borrow again, without providing any new documents. If you have a missed a payment in the past, we may request a new pay stub. If your loan is past due, you are required to pay off the loan and re-apply as if you are a new customer. To request another loan please click here.
How do I sign my loan documents?
You will receive an email that allows you to sign your loan documents online. If you have are facing an issue signing your loan documents, please reach out to our customer service team at 1-888-607-0507 for assistance.
What happens if I lost my job and cannot make my loan payment?
While it is always important to pay your loan on time, we understand that life happens. If you find yourself in a situation (such as job loss) and are unable to make your payment on time, just reach out to our customer service team at 1-888-607-0507 for assistance.
I borrowed from Cash Canada. Does this improve my credit score?
No. Cash Canada does not report your loan to the credit bureau for making payments on time. If you are late on your payment however, it may be reported to either of the credit bureaus: Equifax or Transunion.
How can I view my credit report so I can stay on top of my debts?
You can view your credit report at any time via Credit Karma or Borrowell. Credit Karma checks your credit report via Transunion. Borrowell checks your credit report via Equifax.